Refund & Return Policy

90-Day Money-Back Guarantee

At Gluco Balance, we stand behind the quality of our products and care about your satisfaction. We want you to feel confident in your purchase, which is why we offer a 90-Day Money-Back Guarantee.

If you are not completely satisfied with your results, you can return your order within 90 days of the original purchase date for a full refund of the product purchase price (minus shipping and handling).

How to Request a Refund

To make the return process as smooth as possible, please follow these steps:

Contact Customer Support: Reach out to our team at info@herbauralabs.com or Whatsapp Us at 03394122528 within 90 days of your purchase. Please provide your name, order number, and the reason for your return.

Pack and Ship: Securely pack the product (including any empty, partially used, or unused bottles) and write your order number clearly on the outside of the package.

Tracking: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Return shipping costs are the responsibility of the customer.

Refund Processing

Inspection & Approval:

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item.

Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days (processing times may vary depending on your bank or credit card issuer).

Scope of Refund: The 90-day guarantee applies to a maximum of a 90-day supply of Gluco Balance per customer. Shipping charges from the original purchase are non-refundable.

Damaged or Defective Items
If your order arrived damaged, broken, or defective, please contact us immediately at info@herbauralabs.com with a photo of the damaged product. We will gladly arrange for a complimentary replacement package to be sent out to you right away.

Need Assistance?

If you have any questions regarding our 90-Day Return Policy, please don’t hesitate to contact our customer support team. We are here to help!

Email: info@herbauralabs.com

Phone: 03394122528

Business Hours: [Monday – Friday, 9 AM – 5 PM PST]