Refund & Return Policy

Our 90-Day Money-Back Guarantee

At HerbAura, we built GlucoBalance on one belief: if you use it consistently and correctly for 90 days, you will see measurable results. That is why our guarantee is not based on how you feel about the product — it is based on what your blood work shows.
If you complete a full 90-day course of GlucoBalance and your HbA1c levels show no measurable improvement, we will refund your order. No runaround.

Who Qualifies

To be eligible for a refund under our 90-Day Money-Back Guarantee, all of the following must be true:
You have used GlucoBalance consistently for a minimum of 90 consecutive days
You took 2 capsules daily, after meals, as directed on the label
You have a documented HbA1c test result taken within 30 days before starting GlucoBalance
You have a documented HbA1c test result taken after completing 90 days of use
Your refund request is submitted within 90 days of your original purchase date
This is your first refund claim — one claim per customer and per household address is permitted
If any of these conditions are not met, the refund claim will not be approved.

How to Claim Your Refund — Step by Step

Step 1 — Contact Us First

Message us on WhatsApp at 0339-4122528 or email info@herbauralabs.com before sending anything. Do not return any product without speaking to us first and receiving confirmation.

Step 2 — Submit Your Verification Documents
Send us all of the following:

Your order number (required for verification — without this, the claim cannot be processed)
Your full name and the phone number used at checkout
A clear photo or scan of your HbA1c test report from before starting GlucoBalance
A clear photo or scan of your HbA1c test report from after completing 90 days of use
A brief note on how you used the product — daily dosage, timing, and any relevant lifestyle changes during the period

Step 3 — Verification

Our team will verify your order and documentation within 3 to 5 business days and inform you of the decision via WhatsApp.

Step 4 — Return of Unopened Bottles (if applicable)

If your claim is approved and you have any unopened, factory-sealed bottles remaining from your order, you will be required to return those bottles before the refund is processed. Please note:
Only bottles that are completely unopened and factory-sealed are accepted for return
Opened, partially used, or empty bottles are not accepted and do not need to be returned
Return shipping costs are the responsibility of the customer
Pack the bottles securely and include your order number clearly written on the outside of the parcel
We recommend using a trackable courier service — HerbAura is not responsible for items lost in transit
Step 5 — Refund Transfer

Once your documentation is verified and any returnable bottles are received and inspected, your refund will be transferred to your Easypaisa or JazzCash account within 2 to 3 business days. We will ask for your registered mobile number at this stage.
Refund amount: Full product price of verified order. Original shipping charges are non-refundable.

Damaged, Broken, or Incorrect Orders

If your order arrived in any of the following conditions, we will send you a free replacement:
Capsules, packaging, or seal broken or damaged upon delivery

Wrong product or wrong quantity delivered

How to report: Contact us on WhatsApp at 0339-4122528 within 24 hours of delivery and send a clear photo or short video showing the issue along with your order number. Reports submitted after 24 hours will not be accepted.
Damaged or incorrect orders are handled through replacement only. A monetary refund is not issued in these cases.

Bundle Orders — 2-Bottle and 3-Bottle Packs

The 90-Day Guarantee applies to all bundle sizes. A 3-bottle bundle is exactly one 90-day supply and is the recommended course for this guarantee.
If you purchased additional supply beyond your 90-day course and have unopened, factory-sealed bottles remaining after completing 90 days of consistent use, those bottles may be returned as part of an approved refund claim. The same documentation requirements apply — there are no exceptions based on order size.
Opened or partially used bottles from any bundle size will not be accepted for return under any circumstance.

What Is Not Covered

The following are not eligible for a refund or replacement:
Missing or incomplete documentation — no order number, no before HbA1c, or no after HbA1c
HbA1c results showing measurable improvement — the product achieved its intended effect
Refund requests submitted after 90 days from original purchase date
Change of mind, personal preference, or dissatisfaction unrelated to measured results
Product not used consistently or not taken at the correct dosage
Opened or partially used bottles submitted for return
More than one refund claim per customer or household address
Damage reported more than 24 hours after delivery

Important Notes

GlucoBalance is a dietary supplement. It is not a substitute for prescribed medication or medical treatment. Always consult your doctor before making changes to your diabetes management plan.
Results vary by individual. The 90-Day Guarantee applies specifically to measurable HbA1c change.
HerbAura reserves the right to decline refund requests that show signs of documentation misrepresentation or policy abuse.
All COD orders are refunded via Easypaisa or JazzCash transfer only. No cash refunds are issued.

Contact Us

WhatsApp: 0339-4122528
Email: info@herbauralabs.com
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM PKT